TERMS & CONDITIONS
Booking terms & Condition (SA)
1. The supplier means the organisation, individual, partnership or company which supplies accommodation. The identity and details of the supplier will be confirmed in the confirmation email supplied by Serene Spots Ltd.
2. Your booking is confirmed and a legal contract concluded once your payment
has been successfully made. No booking is made or contract concluded when
payment is declined or unauthorised.
3. Your booking requires a Photo ID in order to confirm the reservation. This is
an anti-fraud measure and the booking will be invalidated and cancelled if ID
is not received.
4. You may not re-sell or re-assign your booking to any other person or
organisation except with the express authority of the Supplier.
5. The total price for your entire stay will be presented to you before you confirm
your booking and make payment.
6. Cash payments are not acceptable. All payments must be made by Card or Bank Transfer.
7. Check-in time and check-out time shall be detailed in the reservation
information unless expressly agreed by the Supplier otherwise. The Supplier
may request an additional payment for early check-in or later check-out.
Information on the check-in and check-out procedure and access to the
accommodation will be provided separately. The house will be ready for your
check-in between 15:00 and 00:00 and check-out before 12:00pm.
By booking or staying with The Serene Spots, all guests, clients, and partners agree to comply with the following terms:
1. Booking & Payments
Reservations must be secured through approved platforms or direct channels. Full payment or agreed deposit is required to confirm the booking. All rates are inclusive unless otherwise specified.
2. Check-in & Check-out
Check-in: From 3:00 PM | Check-out: By 12:00 PM
Early check-in or late check-out subject to availability and may incur additional charges.
3. Cancellation Policy
Cancellations must be made within the timeframe stated at booking. Refunds issued in accordance with booking platform policy or direct agreement terms.
4. Guest Responsibilities
Guests must treat the property with care. Any damage, theft, or breach of rules may result in charges or immediate termination of stay.
5. Use of Property
Strictly for residential use. No unauthorized parties, events, or subletting permitted. Noise must be kept to a minimum to respect neighbors and community standards.
6. Property Access
Authorized personnel may access the property for maintenance, inspection, or emergencies, with prior notice when possible.
7. Liability & Insurance
The Serene Spots holds appropriate insurance, but is not liable for personal loss, injury, or damages caused by guest actions or third-party negligence.
8. Privacy & Security
Guest information is handled with strict confidentiality and only shared when required for operational or legal purposes.
9. Compliance
All properties operate under regulatory standards and local housing laws. Guests and partners are expected to comply with all legal and contractual obligations.
10. Amendments
Terms may be updated periodically. Continued use of services signifies acceptance of any changes.